Content Edit Request Instructions and Best Practices

We are committed to providing exceptional service for your website. We understand your site will need updates and edits and our team is here to help, 24/7. All you need to do is send us an email and our team will take care of it for you.

In order for our team to be as efficient and accurate as possible, there are a few best practices we’d like to share with you:

• Send all content related requests to your dedicated helpdesk mailbox.
• Each request should be a separate email.
  Please do not send a list of edits to be completed. When there are multiple edits in one request it can create a bottleneck and have a negative impact on our efficiency.
• The subject of the email should include your domain and a simple subject that captures the essence of your request.
  • Examples:
  • business.com – Fix font on plans page
  • business.com – Gallery posts
• Include as much information as possible.
  Things like screenshots, detailed descriptions, error numbers, videos, etc. The more information you include the less chance for a lot of back and forth.
• Make sure text can be copy and pasted.
  If you are sending in written copy that you would like posted/updated, please be sure to include it in a format that we can highlight, copy, and paste — not a screenshot or image.

Lead with kindness! Remember, there are actual people receiving these requests and completing them for you. A kind greeting or a word of appreciation can go a long way.