At Kathy Drewien & Company our commitment is to provide services our friends would choose and our clients will recommend to their friends.
We set out to rescue abandoned, ugly, orphaned, broken, and non-productive websites through high quality web service in our areas of deep specialization—e-commerce, membership sites, search engine optimization, email marketing, and training.
To explain the fundamentally different approach Kathy Drewien & Company takes to deliver valuable web solutions, the following table compares the traditional ways web design firms have operated (and, almost exclusively, continue to operate) and the vision that KD&CO is built around.
|TRADITIONAL APPROACH||KD&CO APPROACH|
Bill clients on hourly rates and have no particular interest in client perception of value
Clients receive SPS Guarantee—service and price satisfaction—with all work following upfront fixed pricing
Everything tracked on a timesheet. The longer something takes, the better for the design firm
No timesheets. Sophisticated project management tools help ensure client expectations are exceeded
Quality is defined by the design firm
Quality is defined by the client
Impressive commercial office space, with expensive build outs
KD&CO meets wherever it best suits clients—no expensive overhead
Intellectual property should be guarded jealously
Intellectual property creates trust and should be shared freely
All services are fit-for-purpose, aligning with collaborative customer objectives
Cultural focus on is this billable for the agency
Cultural focus on is this valuable for
Leveraging of full-time staff to do the bulk of the work serving clients
Flexible work practices that match supply with demand
Revenue growth the #1 goal
Exceeding expectations #1 goal
We work to build a strong shared understanding with our client of the project goals, business context, audience needs, requirements, and constraints.
To best serve our clients we need to understand the problem before we can begin to think about solutions. Please complete this questionnaire to begin our discussion.