We Solve Problems—with Purpose and Design

At Kathy Drewien & Company our commitment is to provide services our friends would choose and our clients will recommend to their friends.

OUR VISION

We set out to rescue abandoned, ugly, orphaned, broken, and non-productive websites through high quality web service in our areas of deep specialization—e-commerce, membership sites, search engine optimization, email marketing, and training.

OUR APPROACH

To explain the fundamentally different approach Kathy Drewien & Company takes to deliver valuable web solutions, the following table compares the traditional ways web design firms have operated (and, almost exclusively, continue to operate) and the vision that KD&CO is built around.

TRADITIONAL APPROACH   KD&CO APPROACH

Bill clients on hourly rates and have no particular interest in client perception of value		  
Clients receive SPS Guarantee—service and price satisfaction—with all work following upfront fixed pricing

Everything tracked on a timesheet. The longer something takes, the better for the design firm		  
No timesheets. Sophisticated project management tools help ensure client expectations are exceeded

Quality is defined by the design firm		  
Quality is defined by the client

Impressive commercial office space, with expensive build outs		  
KD&CO meets wherever it best suits clients—no expensive overhead 

Intellectual property should be guarded jealously		  
Intellectual property creates trust and should be shared freely


Strives for near-perfect technical expertise with no collaboration 

  
All services are fit-for-purpose, aligning with collaborative customer objectives

Cultural focus on is this billable for the agency		  
Cultural focus on is this valuable for
the client

Leveraging of full-time staff to do the bulk of the work serving clients		  
Flexible work practices that match supply with demand

Revenue growth the #1 goal		  
Exceeding expectations #1 goal

We work to build a strong shared understanding with our client of the project goals, business context, audience needs, requirements, and constraints. 

To best serve our clients we strive to understand the problem before we think about solutions.