Service Descriptions
Web Site Hosting on our Private Server:
We make sure the site has dedicated resources to meet the needs of even the most demanding traffic.
Daily Web Site Backups:
Daily backups are stored in a secure location, completely removed from where your site is hosted. This means you'll always have a backup, no matter what happens.
Weekly Web Site Software Updates:
Your WordPress website needs regular management to perform as you want it to. Software is always being released for WordPress, themes, and plugins. Keeping your site up-to-date is extremely important - many releases are security fixes and patches that will prevent potential exploits of your site.
Daily Proactive Malware Scanning:
We scan your site to look for hacks and viruses. This is not 100% guaranteed, but it will catch most problems.
File Change Alerts:
We monitor your site every 30 minutes to make sure it is online. If it is down, we investigate and attempt to fix the issue.
Complete Hack Cleanup if Needed:
Should your site suffer an attack or be corrupted for any reason, we will restore it completely.
Front of the Line Priority Support:
When you have concerns, questions, or updates, you automatically go to the front of the line.
Dedicated Email Helpdesk:
The Preferred subscription includes an unlimited number of 30-minute help requests. Services beyond a 30-minute request will be billed at our $165/hour loyalty rate.
Frequently requested tasks include:
- Editing Content
- Adding Posts
- Troubleshooting
- Plugin Research & Setup
- Creating Website Forms
- Site Speed & Performance Audits
- General WordPress Questions
- And Much More!
