Lightning fast support for WordPress. When you need it.
Unlimited Support Tasks Each Month
Your Preferred or Premium plan includes unlimited 30-minute support tasks each month — Content updates, new plugins, configure forms and much more — we’ll take care of almost anything that can be done within 30 minutes. We strive to complete all tasks within 8 business hours. (Prime plans are limited to five tasks/month. Preferred plans include front-of-the-line priority support and Premium plans include monthly web strategy consultations.)
WordPress Core & Plugin Updates
You’ll never have to worry about your site being outdated. Whenever a new release is ready for WordPress core or any of your plugins, we’ll update it for you. Your updates are done weekly, keeping your site secure and with the latest features.
Daily Backups Stored Off-Site
We take backups seriously. We’ll backup your site daily and keep your files securely stored both on-site and off-site. Restore your website to a previous version at any time by contacting our support team.
Security Monitoring & Cleanup
Your support plan includes security scans for malware, cross-site scripting, injections and other malicious code. Rest easy knowing your site is safe and secure.
Managed Web Hosting
Our servers are specifically calibrated to make your site blazing fast. We also make sure every Preferred and Premium site has dedicated resources to meet the needs of even the most demanding traffic.
Enterprise Level Email Hosting
When you rely on email for as many things as most of us do today, you need to make sure it’ll be around for the long haul. Preferred and Premium plans include your choice of Google Apps or Zoho Mail — great email providers that specialize in hosting and supporting email.
Support from WordPress Experts
Your experienced support team knows WordPress inside and out. We’ve built custom themes, plugins and supported hundreds of sites of all shapes and sizes. Call, email or chat with us to get the help you need.
WordPress Videos & User Guide
Your support plan comes with WordPress Tutorial Videos and a User Guide. We’re striving for a comprehensive approach to WordPress support — delivering the help you need, when you need it.